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Privacy Policy (mesoestetic.ca)
Effective date: [11 10, 2022]
This Privacy Policy explains how mesoestetic.ca (the “Site”) collects, uses, discloses, and protects personal information when you visit the Site, create an account, contact us, or make a purchase.
By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1) What Personal Information We Collect
We may collect the following categories of information:
A. Information you provide to us
Name
Email address
Phone number (if provided)
Billing and shipping address
Order details (products purchased, order history)
Account login information (if you create an account)
Messages you send (e.g., support requests, reviews)
B. Payment information
Payments are processed by third-party payment providers. We do not store full credit card numbers. We may receive limited payment-related details (e.g., payment status, partial card details like last 4 digits).
C. Automatically collected information (Site usage)
IP address
Device type, browser type, operating system
Pages viewed, clicks, time on site, referring/exit pages
Approximate location (based on IP)
Cookie and similar tracking data
2) Cookies & Similar Technologies
We use cookies and similar technologies to:
operate the Site and enable core features (e.g., cart, checkout),
remember preferences,
analyze traffic and improve performance,
help prevent fraud and secure transactions,
support advertising/marketing (where enabled).
You can control cookies through your browser settings. Disabling cookies may limit Site functionality.
3) How We Use Your Information
We use personal information to:
process orders, payments, shipping, and returns (if applicable),
communicate with you about purchases, delivery updates, and service messages,
provide customer support and respond to requests,
create and manage accounts (if applicable),
prevent fraud, misuse, and security incidents,
comply with legal and tax obligations,
improve the Site, products, and user experience,
send marketing messages (only where permitted by law and based on your consent/preferences).
4) Marketing Communications
If you opt in to receive marketing emails or SMS (where applicable), you can unsubscribe at any time using the link in our messages or the opt-out instructions provided.
Even if you opt out of marketing, we may still send transactional messages (e.g., order confirmations, shipping updates, important account notices).
5) When We Share Your Information
We may share personal information only as needed to operate our business, including with:
Service Providers (processors)
payment processors,
shipping and delivery carriers,
email/SMS providers,
ecommerce platform providers,
analytics providers (e.g., traffic/performance tools),
fraud prevention and security providers,
customer support tools.
These providers are permitted to use your information only to perform services for us.
Legal / compliance
We may disclose information if required by law or if we believe disclosure is necessary to:
comply with legal processes,
enforce our Terms & Conditions,
protect our rights, users, or the public,
prevent fraud or security issues.
Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction (subject to appropriate protections).
6) International Transfers
Your information may be processed or stored outside your province/territory or outside Canada (for example, if our service providers use servers in other countries). In those cases, your information may be subject to the laws of those jurisdictions.
7) Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including to:
fulfill orders and provide service,
meet legal, tax, and accounting requirements,
resolve disputes and enforce agreements,
maintain security and prevent fraud.
When no longer required, we securely delete, anonymize, or de-identify information where appropriate.
8) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential. Notify us if you believe your account has been compromised.
9) Your Rights & Choices (Canada)
Depending on your province/territory and applicable laws, you may have the right to:
request access to the personal information we hold about you,
request corrections to inaccurate information,
withdraw consent (where we rely on consent), subject to legal/contractual restrictions,
request information about how your information is used and shared.
We may need to verify your identity before processing requests. Some requests may be limited where permitted or required by law (e.g., legal retention obligations).
10) Children’s Privacy
The Site is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
11) Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Site and revise the “Effective date.” Continued use of the Site after changes means you accept the updated policy.